FAQ

Check-in and out

Our standard check-in time is 2:00pm. If you need an early check-in, please contact us in advance, and we will do our best to accommodate your request, subject to availability.

To check in, you’ll need to provide a valid government-issued photo ID (passport, driver’s license) and a credit card for incidentals. If you have a reservation, please have your confirmation number ready.

Yes, we may require a security deposit or pre-authorization on your credit card to cover any incidental charges during your stay. The amount varies by hotel and is refunded upon check-out, minus any charges incurred.

Price and cancellation

You can make a reservation through our website by clicking the “Book Now” button, or you can call our reservation team at +233 50 282 2981‬. We also accept reservations through email or in person at the hotel.

Most reservations can be modified or canceled, but the policies may vary depending on the rate type and the hotel’s cancellation policy. Please review the terms and conditions of your reservation or contact our reservation team for assistance.

Our cancellation policy varies depending on the rate and reservation type. You can find detailed information about our cancellation policy during the booking process or in your confirmation email.

Our cancellation policy requires cancellations to be made at least 7 days before the arrival date to avoid charges.

FAcilities and general information

Yes, we provide airport shuttle service. Please contact our concierge or reservation team in advance to arrange transportation.

We offer secure parking facilities for our guests. 

Yes, we do our best to accommodate requests for specific views, but they are subject to availability. You can mention your preference when making a reservation, and we will make every effort to fulfill it.

We welcome well-behaved pets at our hotel. kindly inform us during reservations if you have a pet.

DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS

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